New White House Hotline for Veterans

The Veterans Administration has announced that the White House VA Hotline is now staffed with live agents who can answer veterans’ calls 24/7, 365 days a year.  In an effort to assure that the agents can relate to the callers’ experience, 90% of them are either veterans themselves, or have a family member who has served.

The agents can answer questions, provide assistance in connecting to the correct person within the VA, documents the callers’ concerns about VA care, benefits and services, and expedite referrals necessary to resolve those concerns.  Following the calls, the agents will generate real-time reports to VA experts who can address the concerns that have been raised.

The hotline can be reached at 855-948-2311.

 

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